CULVER CITY, California (July 20, 2005) - Frost & Sullivan today recognized KARL STORZ Endoscopy-America, Inc., a global leader in endoscopy, medical video imaging systems and operating room integration, with the 2005 Frost & Sullivan Customer Value Enhancement Award for the company’s contributions to the Endoscopy Market.
In describing the basis for the award, Frost & Sullivan said, “The company’s products are recognized as some of the highest quality and most innovative products available in the endoscopy market. Their excellent technology and customer service in this market have earned them high regards from end-users globally. This respect and loyalty from their customers has contributed to their business growth and overall success.”
“We are proud to receive this recognition,” said Charlie Wilhelm, President, KARL STORZ Endoscopy-America. “For 60 years, the KARL STORZ company has been committed to advancing the technologies that support minimally invasive surgery while delivering improved patient outcomes and greater cost efficiency. We now offer high-quality products and instrumentation for virtually every surgical speciality. Beyond that, we help offer products that enhance the latest surgical techniques, including all-digital imaging solutions, and fully integrated operating rooms supported by world-class service and education programs. ”
According to Frost & Sullivan analysts who determined this year’s award recipients, “KARL STORZ Endoscopy maintains an advantage over its competitors by providing excellent service to their customers.” They emphasized the importance of the company’s unique “Protection 1® Program, which provides their customers with some of the most unique value-added services in the industry.” Protection 1® offers four main solutions to end-users: Repair services, expert Field Service Technician (FST) Program, the E-Class Exchange Program, and the Competitive Trade process. These innovative service programs have enabled the company to become a superior quality provider to their customers. The Protection 1® Program provides excellent support to customers, along with a major competitive advantage, to provide the finest patient care.
The analysts also stated, “the service that KARL STORZ Endoscopy technicians provide exceeds the service being provided by third party, non-FDA regulated repair and service shops. Due to this value, many of the end-users prefer the products and service that KARL STORZ provides and believe that KARL STORZ Endoscopy’s products are the most superior products available in the market.”
Aimee Truchan, Marketing Manager, Protection 1®, KARL STORZ Endoscopy, said, “The Protection 1® Program is an important innovation in true customer-centered service. It reflects the company’s commitment to offering our customers tremendous value and long-term cost savings beyond the superior quality of KARL STORZ products.” About the Award
The Customer Value Enhancement Award is presented each year to the company that has best demonstrated the ability to expand the customer base, while maintaining its existing install base, with more innovative value creation and enhancement strategies than competing vendors. This Award recognizes the company’s successful sales entry, customer acquisition and service strategies, and the degree to which those strategies have met customers’ stated needs and requirements. Such innovation is expected to significantly improve customer interaction and contribute to customer satisfaction. About Frost & Sullivan
Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics.