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KARL STORZ Service

KARL STORZ offers comprehensive service from a single source that meets the highest quality standards and lets you focus on what matters most: the well-being of your patients.
We strive to make our products precise and enjoyable to use at all times, and we want you to be able to count on proven KARL STORZ quality.
This is why we have supplemented our products with an innovative, modular service program that we tailor to your individual needs.

Service

Repair Process

The increasing use of diverse high-technology and high-investment products in everyday clinical routines makes instrument management and maintenance more complex. Moreover, there is great demand for state-of-the art products and a desire to keep up to date on advances in medical technology.

Our KARL STORZ repair service offers original manufacturer quality to ensure that every product sent to us is restored to its original performance parameters.

To this end, the repair service offers two options.

Repair exchange:

  • After submitting the defective product for repair, the customer receives an original KARL STORZ replacement product within a very short period of time.

Repair exchange in advance:

  • The customer receives a replacement product before submitting the defective product for repair.

This program is applicable for all endoscopic equipment (except for speciality goods).

After submitting the defective product for repair, we will individually repair the specific damage. After careful assessment of the actual damage, the cost of the repair is calculated based on the work involved.

The original performance parameters are restored thanks to the use of original KARL STORZ spare parts.

The repaired product is then returned to the customer.

Technical Support

We offer on-site service, with our field-service employees acting as your personal contacts. Additionally, the technical hotline serves as a contact for all phone inquiries. Our technical back office supports this hotline with product expertise. It is the link between our service, development, and product management departments.

Analysis and Consultation – Added Value for you and your Instruments

Comprehensive inventory management

To facilitate a smooth workflow in the practice and the OR, it is essential that the right instruments, endoscopes and light cables are ready for use in the right place at the right time. KARL STORZ answers your questions about tray optimization. The process is conducted on three levels:

Tray audit: A function test and an inventory check is performed on your instruments and telescopes, regardless of manufacturer

Analysis: Detailed tray lists and inventories form the basis for comprehensive evaluations and recommendations

Optimization: Joint development and integration of a new, optimized inventory for your instrumentation

Qualification and training

Training is the basis for value preservation of endoscopic equipment as well as for system availability. Ultimately the availability of the endoscopic equipment rises as users have greater knowledge of the equipment.

This training offers the following benefits:

  • Confident handling of endoscopes and instruments for their smooth and reliable use
  • Ability to identify defects and to determine repairs required
  • Information on the proper cleaning, reprocessing, maintenance and storage of instruments
  • Basic knowledge about commissioning, safety checks, and maintenance of equipment

KARL STORZ Service Contracts

Flexible contract models – from a single source

KARL STORZ not only offers high-quality products, but also constantly strives to make working with KARL STORZ products as easy as possible. As your service partner, KARL STORZ wants to relieve you of non-medical tasks in the most effective way possible, which is why we have developed a concept that offers you exclusive service.

Process Consultation for Reprocessing Medical Products

Only correctly processed medical products are safe

Hygiene is a fundamental component of the entire health care process and, therefore, requires a high degree of professional competence and responsibility from all parties involved. The goal must be to provide suitable procedures for cleaning, disinfection, and sterilization that can be implemented in the daily routine and that take all valid standards and regulations for each individual instrument into consideration.

The focus is on:

  • Legal and regulatory requirements for reprocessing medical products
  • The safety of patients, users and third parties
  • Lowering the status of contamination to unavoidable residual risks